Tickets are emailed directly to your inbox, once payment has been made, you will receive an email with your tickets attached. You can then either print them off and bring them along to the event or you can show them on your phone at the door.

If you are buying your tickets online before the event we accept all major debit and credit cards. We also accept Google and Apple Pay as well as Klarner. On the day of the event you will also be able to purchase autographs, guest talks and photo opportunities using cash at the guest table or via debit or credit card at the registration desk.

If you would like to upgrade your tickets, please contact a member of the team by emailing info@nebulafest.co.uk and they will try and assist you.

Guest can be announced at any time on the lead up to the event, make sure to follow our social media platforms to keep up to date on all the latest announcements.

This all depends on how busy the guest is, please don’t stop to chat with the guest if they have a que of people waiting to have something signed.  Remember, some guests will be busier than others and please respect the other customers behind you.

Talk tickets will go on sale shortly before the event, these can be purchased from our website or you can purchase them from the registration desk on the day.

No tickets are needed for any of the free talks.

If you have a question about your ticket, you can contact us via our website here, or you can call us on 01709 257 176.

Yes! All you have to do is follow the links in the ticket section of our website or grab your tickets from the registration desk on the day.

Details of this will be announced shortly. Please do keep your eye on our socials for further details to be released.

The venue is accessible and lift's are available. Please note that we are expecting the event to be busy, please bare in mind you may have to queue for autographs and photos. Their may also be noise in the event area so please consider your own needs when deciding if to attend the event.

We can issue you with an extra help pass, this will be in the form of a wristband that will identify you to our staff of someone requiring extra assistance.

We do offer free entry for carers, this is for someone to enter the event with a full paying adult to support you with any extra assistance you may require, carers entering with this pass will not be able to take part in any of the activities like talks and photo ops.

Individuals who may have mobility, physical, vision, hearing, cognitive, psychological, an invisible or other type of disability, will all be considered for extra help at our event, we hope you understand that we need to ensure that the correct people get the right assistance on the day, so we do require evidence in one of the following formats.

• DLA Award Letter.
• Attendance Allowance (AA) Award Letter.
• Blind Person Registration.
• Personal Independent Payment (PIP).
• Armed Forces Independence Payment.
• A current and valid blue badge (Photo copies of both sides).
• A letter from your doctor or consultant explaining why you need extra assistance.
• Nimbus Access Card.

*Please note that we require a valid entry ticket along with on of the above pieces of evidence.

**Please note that the event organiser have the right to refuse entry or additional help at their discretion.

To make it easy to issue you with your extra help pass on the day, please contact us either by our contact us form here or drop us an email to info@nebulafest.co.uk  We will only be in touch if their is an issue with your application, we will not contact you if you have been successful.

The event area is all flat with no steps and have lifts to all floors that have functions rooms.

Yes, assistance dogs are welcome to the event, however please be aware that there could be loud noises at the event.

Unfortunately this is something we can’t help you with, however there maybe local companies who can assist you with this.

If you have an issue on the day, you can approach anyone in a purple polo or t-shirt who will be clearly displaying a staff I.D. Badge, or you can approach the registration desk and they will contact someone who can help you.  Please note it is very difficult to resolve issues after the event so please do let someone know as soon as an issue arises so we can deal with it and keep your day enjoyable.

The short answer is yes! And we want to be very relaxed about costume weapons, however given events globally, we ask that you use common sense when bringing one along. Keep the weapon wrapped or boxed up should you find yourself in a crowded room.  Any weapon that is raised as a concern with any member of our team will be subject to further security checks, and any weapons that are deemed to dangerous will not be allowed into the event.

**Please note that metal weapon replicas WILL NOT be allowed into the event.

Please contact the hotel directly by emailing them here or call 03333 209348.

You will receive a 6”x9” photo, that you can collect straight away at the end of your shoot.  Please bring something to keep your photos safe, please note some photo toppers will be available to purchase from our registration desk.